Do Good Spirits Policies
Section 1. General Policies
Section 2. Retail Customer Policies
Section 3. Wholesale Customers Policies
Section 1. General Policies
Purchaser Statutory Compliance
By accepting the Term and Conditions upon purchasing distilled spirits you understand:
- If you are shipping to a New York address to the best of your knowledge and belief, the address to receive the purchased distilled spirits in not located in a dry territory and shipping distilled spirits to the address will not violate any local ordinances.
- Upon the deliver of the purchased distilled spirits, a person that is at least 21 years old must sign for the delivery and I understand that the distilled spirits cannot be delivered without the verification signature.
- Do Good Spirits is not responsible for any loss or breakage that occurs during shipping and that I or the common carrier or shipping company that delivers the distilled spirits bears the responsibility for ensuring that your purchase is whole upon delivery, and that you received your purchased items.
We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.
Your payment and personal information are always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all your personal information, including credit card number, name, and address so that it cannot be read over the internet.
Section 2. Retail Customers
Orders will be shipped within 2 – 5 business days after the orders have been placed. All shipments containing alcohol are exclusively shipped by UPS and require a 21 year or older adult signature. We send out orders in good faith that the information provided by customer is correct. If the information provided is not correct and UPS is unable to deliver due to incorrect information, it will be the responsibility of the customer to pay for any additional charges through UPS. If the order is returned to us for any reason the customer will be responsible for any shipping charges to and from our location.
Should an order be incorrect by our doing or damaged in transit, we truly apologize in advance for the error and inconvenience. We will be happy to work with you to make things right. Please either contact us at firstname.lastname@example.org or call us at 607-498-4511, option 4.
If an order was correct, but you changed your mind and would like to return the product(s) to us for a refund, then it will be your responsibility to ship the products back to us. Once the order is returned, then a refund will be processed. If the return is for the full order, then the refund will be processed less the amount of the original shipping charged and any applicable taxes. If the order had free shipping and the item(s) returned takes your original order to less than the terms required to meet the free shipping terms, the order will be refunded less the amount that was charged to us for shipping your product to you and any applicable taxes.
If an order was shipped in good faith and is returned to us:
UPS makes three delivery attempts and is required to leave notification for the recipient to contact UPS to come up with a solution to get your order to you. If the recipient does not contact UPS to arrange for delivery, after the third attempt UPS will return the order to our facility.
If the address the customer provided is not the correct address and cannot be delivered UPS will return the order to our facility.
Once we receive a returned order for reasons stated above, we will process a refund less the amount of shipping billed to us for the order to and from our facility. If the order had free shipping, we would also issue a refund less the amount of shipping billed to us for the order to and from our facility as the order no longer qualified for the original terms.
Section 3. Wholesale Customers
Orders will be shipped within 2 – 3 business days after the order has been placed unless the item(s) are out of stock, in which we will split the order and send out the in-stock items only. Once the out-of-stock items are replenished then those items will be shipped separately. All shipments containing alcohol that are shipped (versus delivered by DGS staff) are shipped exclusively by UPS and require a 21 year or older adult signature.
All sales are final for wholesale orders.
Please contact your sales representative directly within 3 days of receipt of order should an item be damaged or missing or if your order is incorrect.
For additional assistance, please contact us via email at email@example.com or call us at 607-498-4511, option 4.
If offered credit terms, then NET 30 as required by the New York SLA. If credit terms are not offered, then once payment is received the order will be released for shipping.
Remember, state law in New York requires all Wholesalers to report to the SLA all invoices 5 days past the due date.